Why Do Online Comments and Corporate Replies Matter in CSR Communication? Mediating Roles of Perceived Interactivity and Transparency in Increasing Word-of-Mouth

제목
Why Do Online Comments and Corporate Replies Matter in CSR Communication? Mediating Roles of Perceived Interactivity and Transparency in Increasing Word-of-Mouth
저자
김수연
발행일
2016-06-13
학회명
INTERNATIONAL COMMUNICATION ASSOCIATION