서비스조직의 조직문화와 인적자원요소가 조직유효성에 미치는 영향 : 호텔종사자의 팔로워십 매개효과

초록

The main purpose of this study is to testify the relationships among organizational culture, human factor and organizational effectiveness in service organizations by focusing on mediating effect of hotel employee's followership as follows; First, the structure of more effective hotel organization culture will be identified. Second, the style of more effective human resource factor-entrepreneurship and leadership-will be identified. Third, the relationship among the hotel organization culture and entrepreneurship, leadership, organizational effectiveness will be statistically tested, and the relative importance levels will be identified. Finally, the mediating effect of followership of hotel employee between the hotel organization culture and human resource factor will be identified. The result of this study were as follows; First, Hypothesis H1; Both organization culture of mutual agreement and organization culture of development will have a meaningful effect on the hotel organizational effectiveness. Second, Entrepreneurship has positive relationship with Organizational Effectiveness. In other words, both innovation and risk-taking appeared to improve organizational effectiveness through mediating effect of followership. Third, the leadership type having the greatest effect on organizational effectiveness was shown to transformational leadership. It is necessary to conduct a study on a new paradigm leadership found to have a high effect on organizational effectiveness in the process of analysis. And it is necessary to consider the method of its application. Fourth, it is approved that followership is an important factor to increasing organizational effectiveness. As a result, followership had a meaningful mediating effect on organizational effectiveness in order to improve hotel management performance.

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