심리 상담 앱 이용자의 감정 및 주제 분석토픽모델링(BERTopic)과 감성 분석(Sentiment Analysis)을 중심으로

초록

This study analyzed the subject of the counseling experience and the aspect of emotional expression based on the post-text data of the psychological counseling app users. Topic modeling and emotional analysis techniques were applied to the post-text collected from the Trost and Mind Cafe apps. As a result of the analysis, it was found that the experience of non-face-to-face counseling using the app performs complex functions such as emotional sharing, emotional healing, problem solving, self-exploration, self-reinforcement, and relationship recovery, and more than 80% of all emotional words were classified as positive emotions. This suggests that digital-based counseling acts as an emotional safe zone and has the effects of psychological support and emotional regulation. This study empirically investigates the emotional structure and effect of non-face-to-face counseling and provides theoretical and practical implications for the psychological support method in the era of digital healthcare.

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